Verify Your hbaji Account
Account verification keeps your balance protected and unlocks the full withdrawal path. We ask for a copy of a valid national ID — your NID card is the standard document — and a selfie taken at the time of submission so we can match the photo. Upload both through the verification section under account settings; the review runs on our side and
we notify you by the contact on your account when it clears. Verified accounts also get faster withdrawal processing because the identity step is already done. If your documents are unclear or the selfie is low-light, the review will come back with a request to resubmit — check the notification and upload fresh copies.
- Go to account settings and open verification — Find the verification section under your profile; it shows which documents are still needed.
- Upload your NID and a live selfie — A clear photo of your national identity card plus a selfie taken right then — both are required to proceed.
- Wait for the review notification — We review submissions and send a confirmation to your registered email or phone number when the account is cleared.
- Withdrawal path opens after clearance — Once verified, your withdrawal requests process without the identity hold — your account wallet functions fully.