Reference

Legal Framework Account Access

We built hbaji for mobile-first access in Bangladesh, but platform availability depends on your local law and eligible regions. Your account, wallet transactions through bKash, Nagad and Rocket, and support access are all governed by the terms we publish here.

Region-dependent accessPublished account termsWallet verification rulesSupport contact pathsData handling disclosure
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hbaji Legal Framework Account Access
POLICY CONTACT

Legal & Compliance Enquiries

If you have questions about account eligibility, payment verification, data handling or our legal terms, reach us through the channels below. We respond to policy questions within one business day and handle account-access reviews within two business days once we receive all requested documentation.

Team online

Legal Email

Send policy or compliance questions to our legal inbox. We handle account-access disputes, regional-eligibility reviews and data-request submissions through this channel. Expect a reply within one business day.

Account Verification

If we ask for identity or wallet-ownership proof, upload documents through your account dashboard under the verification tab. We review submissions within two business days and notify you by email once approved or if we need further detail.

Live Support Chat

For quick questions about how our terms apply to your account, open the live-chat icon in the lobby footer. Our support team can explain policy points but cannot override verification requirements or regional restrictions.

DATA & SECURITY

How We Handle Your Information

We collect account details, payment records and device information to operate the platform, verify transactions and prevent fraud. Your data stays on secure servers; we never sell it to third parties. You can request a copy of your data or ask us to delete your account by contacting support with your registered email and account ID.

Account Data Collection

We store your email, mobile number, bKash or Nagad or Rocket wallet ID, transaction history and login timestamps. This data lets us verify your identity, process deposits and withdrawals, and resolve disputes.

Cookie & Session Tracking

Our site uses cookies to keep you logged in across pages and remember language preference. Session cookies expire when you close the browser; persistent cookies last up to 30 days.

Payment Security

Deposits through bKash, Nagad and Rocket are verified by matching your wallet phone number to your account registration. Withdrawals require OTP confirmation sent to your registered mobile.

Data Request & Deletion

To request a copy of your account data, email support with your registered email and account ID. To delete your account and personal data, submit the same request and confirm by replying to our verification email.

Legal & Account Questions

Platform access depends on your local law and eligible regions. We do not guarantee availability in any specific location. If you open an account you confirm that online gaming is permitted where you are and that you meet the legal age requirement in your region.

We match your wallet phone number to your account registration to prevent fraud and confirm that deposits come from an account you own. If the wallet name or number does not match your registered details we may ask for a screenshot or additional documentation before processing the transaction.

We record your email, mobile number, wallet ID for bKash, Nagad or Rocket, transaction amounts, login timestamps and device IP address. This data helps us verify your identity, process payments, detect unusual activity and resolve account disputes when needed.

Email support from your registered email address and include your account ID. We will send a PDF summary of your account details, transaction history and login records within five business days. The summary covers the past 12 months unless you ask for a longer period.

Yes. Email support with your registered email and account ID, then confirm the deletion request by replying to our verification email. We delete your profile and personal data within 14 days. Transaction records may be kept longer where financial regulations require it.

We may block account registration or suspend your account if our systems detect access from a restricted jurisdiction. Any deposits made before suspension will be returned to your wallet minus transaction fees. We cannot process withdrawals or reopen accounts that breach regional-access terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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